Lightspeed Broadband

When Lightspeed secured £55m of funding to bring Broadband to underserved towns in the East of England, the race was on to build a network and connect the first customers. CloudJungle helped Lightspeed conceive a vision where the technology architecture focused on the customer ensuring with a scalable solution shared by every business function which culminated in a great customer experience.

100k +

homes ready to be connected to gigabit fibre in the first year


of customers connected on the first visit


months from funding to the first customer

“CloudJungle have been fantastic at adapting to our ever-changing ways of working, requirements and business changes. Very good team that works in a very agile and reactive way with enough governance in place that suits our business.”
Aaron Butcher, CIO Lightspeed Broadband

What’s your Challenge?

How do Lightspeed Customers Benefit?

By providing a user-friendly experience, our innovative platform allows customers to quickly and easily connect to the Lightspeed fibre broadband service. Our state-of-the-art system integrates with a fibre availability checker, direct debit payment system, and installation team calendars, providing customers with a seamless digital journey from start to finish.

What happens when the customer needs to speak to a human?

The customer service team’s telephone system is built into Salesforce Service Cloud so they have all of their key information at their fingertips. If customer prefers live chat - no problem they are connected to the website and the customer portal.

How do we help the Installation team?

CloudJungle has created an automated scheduling and inventory system to simplify the process of managing multiple installers across multiple towns with different work types. The system uses the Salesforce Field Service Platform to schedule installation jobs, while the Inventory system tracks all required equipment from purchase to warehouse delivery and through to installation. This helps to streamline the process, making it easier for installers to stay organised and optimises the installation experience for the customer.

What about the Finance team?

The accounts are built in Salesforce too! Direct debits are triggered automatically when the installer confirms the connection on their mobile app. Bank feeds are then synced with payment schedules and thousands of transactions are managed daily by automation, making accounting easier.

Sales teams

The sales teams can take the customer on the order journey. By analysing leads in Salesforce Sales Cloud along with the service appointments in Field Service Lightning, the sales teams can plan targeted activity aligned to both business potential and engineer availability.

What if the network goes down?

With the best will in the works life does not always take us on the happy path. However, The Lightspeed Operations Centre utilises pre-configured communications tools within Salesforce to notify affected customers and service agents of any outages or maintenance windows. This helps to ensure that everyone is kept up-to-date on any issues that may arise.

Lightspeed are growing fast, that must be an HR Challenge!

A HR App installed into Salesforce is helping Lightspeed manage their growing headcount by tracking potential candidates through the recruitment process, providing payroll and expense management which is automated with finance. This also facilitates personal development and managing the off boarding process when the time comes.