My Career with CloudJungle and Salesforce Consultancy: Jack Cresswell
"I have had no background with Salesforce, in fact I had never even heard of it before joining CloudJungle!
- So, to get started I was pointed to Trailhead, which is the official Salesforce guided learning website. Here you can do quizzes and interactive tasks in your own Salesforce playground, for hands on experience with the software. I earned 25,000 points following the admin certification route before my first day on the job.
-Working within consultancy is great. I’m able to get my feet wet with lots of different areas, rather than being tasked to a specific app, organisation or project. for my first week, I was given the biggest excel spreadsheet I had ever seen, and we were mapping ID’s to records and then cleaning up the tracker to upload to Salesforce. It took a couple of hours to get the spreadsheet organised; compared to the days it would have taken to manually change over 400 entries.
-The rest of my first week consisted of report and dashboard building for our client WHP Telecoms. I was amazed at the power of the dashboard and how easy it was to turn hundreds of records into easy to see metrics and graphs, that’ll help our client grown and see the necessary information they need at a glance. All these options at my fingertips to provide project managers with the correct numbers, if they decided they wanted to see a different measurement it would be a quick process of moving filters or their chosen records around.
I’ve also been given the opportunity to refresh the project management app for CloudJungle and add some new features to make it a smoother working experience. This involved playing in the settings of the app, which is the first time I’ve been able to work with the backend of Salesforce. Using Process Builder to create automated tasks is thrilling when it works but frustrating when it doesn’t! Automation can be a big part of Salesforce because just about any function can be automated, which reduces clicks for consumers and gets rid of manually submitting or sending files to one another
What has surprised me the most about Salesforce, is just how good it looks. Aesthetically pleasing to the eye, yet functional and powerful. I’ve seen some software either look good or work well but often not both! "
-I've now been with CloudJungle for four months and in that time, I've developed professionally and personally faster than I ever thought I could. I booked my first exam, the Certified Administrator (or ADM201 as it is known), for March and apart from many late nights of revision what really helped me was the hands-on experience offered from on the job training with the CloudJungle team.
The pass mark for the exam is 68% and I am pleased to say I passed with 80%, this means I am now fully Salesforce Certified and I even received a certificate to show off as well as a pay rise which is an added bonus!
-Seeing many concepts that we have implemented for our clients as I was revising at home really helped to cement my learning where I could use the cases and scenarios from day to day work and relate them to the exam.
-Trailhead has still been invaluable for me to reference content if I needed it quickly. When I first started Trailhead it was useful to teach me the basics that I had not seen before but as I become more experienced with Salesforce the projects they offer for self-study can test your understanding and take a couple of hours to complete. I followed the Admin Trailmix which consists of different modules that make up the exam content in detail.
-Salesforce has really helped me to see problems differently and look at different approaches to tasks so if you are the type of person that enjoys problem solving situations then there is no better career than with Salesforce. Steve swears by completing Sudoku challenges to train the brain to solve day to day Salesforce challenges!
-I've been involved from day one with clients, which means supporting, training sessions and requirement gathering with key stakeholders about what new features or changes they would like to see in their Salesforce implementations.
My goal for 2019 is to get another two certifications, Platform App Builder and Platform Developer 1 which will give me a good fundamental understanding of the platform for both the administrative side and the development side of Salesforce whilst bringing new ideas to the CloudJungle team.
I'll keep you posted for the third part of my journey when hopefully I will be 3 times Salesforce certified.