Insurance Claims Management

Our client manages insurance claims for residential properties as well as scheduling and completing repair work. Their claims management and scheduling software was forever crashing. Updating the software was complicated and maintenance of the system was high.

We built a project management tool to:

  • Process the claim
  • Provide a policyholder’s portal to track their claim
  • Take policy excess payments
  • Survey and estimate work
  • Automated agreements with electronic signatures to authorise work
  • Organise contractors and complete the schedule of works.

Before and after images are captured on the Mobile App and a final report compiled for the Insurance company. Customer Satisfaction surveys are sent to the client with scores being logged back in Salesforce.